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Tenant's Information


If you would like to rent a property through Gem Lettings the details are below:

  1. Please complete an application form and return it to us.

  2. We will then speak to the landlord and put forward your interest and confirm if they are happy to proceed with your application.

  3. We then take an initial payment which is a holding deposit which will go towards the full deposit when you move in and this works out at one weeks rent. This is refundable if the Landlord cannot proceed.

  4. Once we receive the above payment the property will be taken off the market so no other viewings will take place.

  5. We will then start the referencing process. Once we have the references approved we will send you the tenancy agreement which you need to sign and send back to us.

  6. On the day of your tenancy start date or just before we will need cleared funds for the remainder of the deposit and usually one month's rent in advance.

  7. You will need to set up a standing order for all future rent.

  8. When we receive your signed tenancy agreement, deposit and the rent in advance we can release the keys on your tenancy start date.

  9. Your deposit will be held in one of the three tenancy deposit schemes and you will be notified which one in your tenancy agreement.

  10. Gem Lettings are members of Money Shield which is a Client Money Protection Scheme to ensure your money is safe and protected. You can view our certificate here. More information can be found here.

  11. Gem Lettings' in-house complaints procedure can be found here.

Please call 01727 750122 to discuss our services in further detail.