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Trusted Property Management Company in St Albans
We are an independent property management company in St Albans. Gemma's 20+ years of letting experience backs every landlord service, with low fees and personal service.
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Find a Rental Property in St Albans
Property Management Company Services
Choose the level of residential property management that suits you. Every package includes our personal, professional approach, unlike the larger agencies.
Add Guarantee selects the package with optional rent guarantee insurance at the price shown. Cover is subject to the insurer's policy terms, eligibility criteria and exclusions. Ask us for the policy wording before choosing this option.
Add Guarantee selects the package with optional rent guarantee insurance at the price shown. Cover is subject to the insurer's policy terms, eligibility criteria and exclusions. Ask us for the policy wording before choosing this option.
- All of the Tenant Find + Rent Collection Service
- Arranging All Legally Required Certificates
- Dedicated In-House Property Manager
- Mobile Phone Number Provided
- Emergency Repairs 24/7
- Compliance Management
- Arranging Legal Certificates
- Check in and Check out of Tenants
- Inspections
- Arranging repairs, quotes and managing any issues
Our Tenant Find Promise
If your tenant leaves within the first 6 months, we will reduce your next tenant find fee to half price.
Ask for the written terms and eligibility details before instructing us.
Rightmove and Zoopla are property advertising portals, not endorsements. Scheme logos link to official scheme websites; use their member searches to check membership.
Landlord and Tenant Reviews
Don't just take our word for it. See what landlords and tenants say about working with Gem Lettings.
Opens our Google Business Profile in a new tab. The client testimonials below are presented separately, not as a live Google reviews feed.
"As a Landlord since 1998 I am so relieved that I have found Gem Lettings. Having used a large agency I was tiring of the inconsistent standards, rapid staff turnover resulting in new and sometimes indifferent property managers who never get to grips with your property and the high fees (double those of Gem). Gemma found me a professional tenant immediately and went above and beyond the call of duty."
Read all six client testimonials
“As a Landlord since 1998 I am so relieved that I have found Gem Lettings. Having used a large agency I was tiring of the inconsistent standards, rapid staff turnover resulting in new and sometimes indifferent property managers who never get to grips with your property and the high fees (double those of Gem). Gemma found me a professional tenant immediately and went above and beyond the call of duty.”
“Thanks for finding us a lovely house and for making the process so easy and smooth, we'll recommend you to friends and family.”
“It's a relief to find a letting agent I can trust and who cares about my property, thank you.”
“I just wanted to thank you for all your excellent work in finding tenants for my properties over the past few months and also for your general all round excellent efficiency. You have been a great help to me in so quickly finding tenants when urgently needed.”
“We would recommend Gem Lettings and found Gemma to be particularly helpful and knowledgeable which ensured a smooth and very swift process both before and after a tenant was found.”
“I just wanted to say thanks for getting things repaired so quickly because I have rented a couple of other flats from other letting agents but they always took much longer.”
Let your property with local lettings support
Get a free rental valuation and speak to our team about current tenant enquiries in St Albans.
Professional Tenants
Contact us about current tenant requirements for properties across St Albans and surrounding areas.
Free Valuation
Get an accurate rental valuation for your residential property using current market conditions and comparable properties.
Quick Response
Contact us today and we'll arrange a valuation within 24 hours. We respond to all enquiries personally.
The free valuation opens our separate valuation website, gemlettingsvaluation.com, in a new tab.
Tenant Requirement:
Professional couple seeking a 3 bedroom house in St Albans, budget up to £4,000 per month. Excellent references available.
Requirements and budgets can change. Please contact us to confirm current availability.
See How Our Property Management Works
Watch how we handle lettings and property management in St Albans.
Lettings, step by step
How our lettings service works
From the first conversation to setting up a tenancy, we’ll talk you through each part of letting your property.
STEP 01
Rental valuation
We discuss your property, its features and your rental expectations.
STEP 02
Marketing and viewings
We arrange photos and listings on Rightmove and Zoopla, then accompany prospective tenants at viewings.
STEP 03
Tenant referencing
We carry out tenant referencing, ID checks and sanction checks.
STEP 04
Tenancy setup
We prepare the tenancy agreement and agree next steps. Any ongoing support depends on the service you choose.
Meet Our Property Management Team
Our property management team gives landlords and tenants direct access to experienced people, not call centres. Meet the people who will look after your property investment.
Gemma O'Sullivan
Gemma founded Gem Lettings in 2010 to give landlords and tenants a professional, personal, caring service with competitive fees, backed by 20+ years in the rental market. Read our story.
Specialties:
Stephanie Cantero
Property Manager
Nick Martin
Viewings Assistant
Our Values
Professional Excellence
Property management delivered with integrity, expertise and high standards.
Personal Service
Speak directly to experienced team members, never a call centre.
Local Expertise
Deep knowledge of the St Albans and surrounding areas rental market.
Property Management Company FAQs
A property management company looks after a rental on the landlord's behalf. With our Full Management service, you get a dedicated in-house property manager, compliance management, inspections, check in and check out of tenants, and 24/7 emergency repairs.
Full Management is 8% + VAT per month plus a one off £360 for finding a tenant. Tenant Find and Rent Collection is 6.5% + VAT per month with the same £360 fee, and Tenant Find alone is 6% + VAT of 12 months gross rent. Contact us for a free valuation.
Yes. GOV.UK's guide to the Renters' Rights Act says landlords who use a managing agent will still need to join the new landlord ombudsman once it launches. Landlords must also register each rental on the new Private Rented Sector Database, and our RRA database guide covers what to prepare.
An online letting agent works mainly online without a local office. Gem Lettings is an independent agency with an office at 17 Holywell Hill, St Albans, AL1 1DT, where you deal directly with experienced team members, never a call centre. Start with a free valuation or a message, and read our tenant information for how renting works.
It depends on your time and how well you know the lettings rules. If you prefer to stay hands-on, Tenant Find sources and references the tenant for 6% + VAT of 12 months gross rent. If you want ongoing support, Full Management adds a dedicated in-house property manager and 24/7 emergency repairs.